I ran corporate communications for Altiris and ServiceNow, the last two enterprise systems management software companies to complete a successful IPO. I’m also not afraid to question and pick a fight with the legacy status quo.
My areas of passion include enterprise IT automation software, ITSM, social IT, SaaS, PaaS, customer service and cloud services.
You can expect me to write about new thinking in customer service and service management, as well as the innovator’s dilemma changing the face of enterprise software.
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